In line with the Government advice issued on 16th March, the administrators of the ABF Pension Scheme have closed their London office and all staff are currently working remotely.

The Scheme has a comprehensive business continuity plan which has been recently tested and arrangements are already in place for all member services to continue, including the payment of pensions. The team will endeavour to respond as quickly as possible but there is likely to be a longer turnaround time compared with the usual service.

It is likely in this disruptive and uncertain time that there may be interruption and delays to postal services in particular though, so we therefore ask that if you require a quicker response that you contact us by email if possible, or by phone.

If you need to send us completed forms or documents we have a secure file transfer web site which can be used on request instead of posting them to us, please contact us by email or phone for further details.

If you are looking for general information about the Scheme, you can find lots of information on our website. You can also find the forms that you need to complete to change the amount you pay contributions and to change how your account is invested.

If you would like to see what your account is currently worth or what contributions have been paid, you can find this by logging into to your secure online account.

The contact details for the team are:

Phone: 0800 090 2297 (or +44 (0) 207 636 8111 if you’re calling from outside the UK)

Calls to 0800 090 2267 are free from UK landlines and mobiles. The team are available Monday to Friday, from 9am to 5pm.


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