If you have any general questions, please contact the Pensions Department supplying ONLY your Full Name and Member Number (Pension Reference Number) alongside your query. Please do not provide us with any other personal information.

If you are having problems logging in, please do not use this form as the team will not be able to assist you by email. Please contact the team on 0800 090 2267 (+44 (0)207 636 8111 from outside the UK) and they will be able to help you over the phone. The team are available Monday to Friday, from 9am to 5pm.

In line with the Government advice issued on 16th March, the administrators of the ABF Pension Scheme have closed their London office and all staff are currently working remotely.

The Scheme has a comprehensive business continuity plan which has been recently tested and arrangements are already in place for all member services to continue, including the payment of pensions. The team will endeavour to respond as quickly as possible but there is likely to be a longer turnaround time compared with the usual service.

Back to top