We are currently experiencing disruption to our services due to the global Microsoft outage.
Please be aware that:
- We are currently unable to send or receive emails. This means there is likely to be a delay to us receiving and responding to your queries.
- You can still log in to your online account, but you won't be able to reset your password as this requires an email to be sent to you.
- Due to these issues, some of our other services may also be affected.
Need to contact us?
If you have an urgent query, please call our Member Helpline on 0800 090 2267 (+44 (0)20 7636 8111 from outside of the UK) Monday to Friday between 9am and 5pm (excluding bank holidays).
We are expecting a higher volume of calls, so it may take us longer than usual to answer. Your call is important to us and we will answer as soon as possible. Thank you for your patience.
If your query isn't urgent, you may wish to consider contacting us after the issue is resolved.
We’re sorry for any inconvenience this has caused and thank you for your understanding while we wait for Microsoft to fix the issue.
We will remove this notice once the outage has been resolved.