Change of details

Once you have left the Scheme, we will not issue you with an annual benefit statement each year, but we will issue correspondence about the Scheme from time to time and we will also contact you as you approach your Normal Retirement Date.

You can update your personal details through your online account once you are logged in. To log in click here. If you have not registered to access your online account by providing your email address and creating a password and memorable passphrase, please contact the Member Services Team for details of how to register.

Alternatively, you can contact us and they will take you through some security questions before taking your new details over the phone.

To update your bank details in writing, you can download the Change of Bank Account Details form from the Information section and return it to Group Pensions to advise us of the changes required. Please note we process the payroll approximately ten days before the payment date; any changes received after we have begun processing the payroll will not be included until the following month’s payroll.